Your privacy matters to us. This notice explains how we collect, use, store, and protect your information when you visit or interact with our website as a user in South Africa.

What Data We Collect

We may collect several types of personal or technical information to improve your experience and meet legal obligations.

• Contact details such as your name, email address, and phone number when you provide them on our forms.
• Technical data such as IP address, device type, browser version, and pages visited to ensure site performance and security.
• Usage data, including site navigation paths and user behavior, which supports analytics and service improvements.
• Submission data from queries, feedback, or correspondence you send us for service and support purposes.

How We Use Your Data

We use your personal and technical information to deliver website functionality, optimize services, and comply with South African regulations.

• To reply to your inquiries and provide relevant service or information upon request.
• To enhance the site’s usability, accessibility, and user experience across devices.
• For analytical purposes, helping us refine content, structure, and effectiveness of our semantic SEO strategy.
• To comply with applicable legal, data protection, and regulatory requirements, including POPIA.

Our Legal Grounds

We process your information in line with applicable laws in South Africa, particularly the Protection of Personal Information Act (POPIA).

Your data is processed only with your consent, to fulfil contractual obligations, or to meet legal requirements. We uphold your rights and choices regarding your personal data throughout every interaction.

Who We Share With

We do not sell your personal data. Sharing occurs only under these conditions:

• With trusted service providers (such as analytics or IT support firms) who process data on our behalf, solely under confidentiality agreements.
• When legally required for compliance, investigation, or law enforcement purposes within South Africa.
• During a business reorganization or transfer, always with prior notice and consistent privacy protections in place.

Data Security

We take data protection seriously by using security protocols to safeguard your information against loss, unauthorised access, or misuse. Regular security reviews, staff training, and proven encryption methods support our commitment to privacy and safety.

Your Rights

Under South African law, you have the following rights regarding your data:

• You may access your personal data or request corrections for accuracy at any time.
• You have the right to withdraw consent for certain uses where applicable, with options always clearly presented.
• You may request deletion of your personal data if it is no longer required or was processed unlawfully.
• You can object to, or restrict, certain processing activities based on legal grounds or personal preferences.

Cookies and Tracking

We use cookies to enhance user experience, remember preferences, and analyse site usage. Details are described in our Cookie Policy, including choices to adjust your settings.

Read Cookie Policy Read Cookie Policy

Contact Us

For privacy questions, concerns, or requests, you may contact our data officer using the details below. All requests are handled within South African legal timeframes.

Future Policy Updates

We may update this Privacy Policy to reflect changes in legal or operational practices. Significant updates will be posted on this page with revision dates indicated.